Ecommerce Growth

Ecommerce Business Consulting

We develop eCommerce strategy for clients'. We define the business case and through detailed research provide a strong customer offer and user experience with a clear operational, technical and financial plan.

  • Our strategy framework allows us to develop a compelling business case and financial plan.

  • We provide ecommerce platform selection and associated technology for clients.

  • We provide Ecommerce Website Growth Solution UK and logistics consulting. We implement effective low cost and high service fulfilment, including warehousing, delivery and returns.

  • We provide multichannel consulting. We help clients' apply technologies to ensure a seamless personalised experience across the website, mobile, digital devices and social. We also provide due diligence in multichannel shopping.

 

Ecommerce Performance Improve and Growth

We audit and benchmark our clients' website, customer experience, offers, marketing and customer services and make recommendations to improve financial performance.

Our due diligence starts with a clear understanding of the clients' customers, market and competitive environment.

  • We define strategic roadmap for growth of ecommerce over 3- 5 years. We establish a compelling customer proposition,experience and develop a clear operational, technical and financial plan and business case.

  • We define a quick win performance improvement to improve financial performance by audit and benchmark of our clients' online proposition, customer experience , marketing channels and customer services.

  • We define fulfilment growth and improvement by helping clients to grow their fulfilment and logistics operations.

Our due diligence framework:

  • We audit the customer experience and journey through the website and across all marketing channels

  • We reveiw web analytics to understand the customer journey and identify any obstacles

  • We benchmark the website across all KPIs - items in basket, conversion, average of order

  • We develop a detailed list of recommendations to improve financial performance

  • We prioritise recommendations according to return on investment

  • We support clients' during implementation of selected plan.

 

Find out more at ecommerce@mosoongroup.com